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Ideal Boilers Common Fault Codes
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Common Fault Codes on Ideal Boilers

Frozen Pipe?

During winter it is crucial to ensure there is pipe insulation surrounding your pipes, even more so if they are in places which are difficult to reach. If you have an L2 fault code, and a frozen pipe which is reachable (below waist level), then it is recommended to:

Gently tap the condensate pipe outside to see if you can locate the blockage. If you find it:

  1. Boil a kettle full of water.
  2. Mix cold water with the hot water in a jug, so the water is warm.
  3. Pour the water over the blocked area you previously located, so the blockage can begin defrosting.
  4. If you have a hot water bottle, you can place that over the pipe to help the defrosting process.

How to Bleed a Radiator?

If your home feels cold, it may be because there’s air in your radiators. This makes your radiator cold at the top and hot at the bottom. If this is the case, then your radiator needs bleeding. To do this:

  1. Ensure the heating is turned off, and the system is cool.
  2. Use a towel and radiator key, and open the valve slightly until the air is out of the system.
  3. After you’ve done this, ensure the pressure gauge on the boiler is between 1-1.5 bar.

My Boiler Is Leaking Water

If you have water dripping from your boiler, there’s no need to panic. It could simply be a frozen pipe, which has caused the water to back up. If this is not the case then here’s what to do:

  • If there is only a small leak, then you don’t necessarily need to isolate the boiler. Put down a container to catch the water, and call an engineer.
  • If the leak is causing damage, then you should check your manual on how to isolate your boiler, or use the stop tap and call an engineer.

I Can Smell Gas

If you can smell gas, it is crucial to act IMMEDIATELY.

  • Turn off the gas, and open all windows and doors to the property.
  • If you have children and/or animals, evacuate them from the property straight away.
  • Call 0800 111 999 (emergency gas service), and make sure not to use anything in the house. They will arrange someone to come to the property within 3 hours, and ensure the area is safe.

My Touch Connect Isn’t Paired to My Boiler

If there has been a power cut, or you’ve replaced the batteries in your thermostat, this may have caused the boiler to become unpaired from your thermostat. If that’s the case:

  1. Place the Touch Connect near to your boiler and insert new batteries.
  2. Leave it to sync for 10-15 minutes, and this should resolve the problem.
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Company number 12002857
Unit 5, 245 Station Rd, Dunscroft, Hatfield, Doncaster DN7 4DY